Every shipment needs someone chasing it.
Nobody checks the 3PL invoice.
Storage, pick fees, DIM weight and add-ons drift from the rate card, and it surfaces months later, if at all.
Stock sits at the dock for weeks.
Inbound receiving and transfers run late, the shelf goes empty, and you pay for express shipping to recover.
Rates change and nobody renegotiates.
Carrier increases, new 3PL minimums, aggregator markups and duty back-charges eat margin quietly.
Your ops desk, from supplier to delivery.
Third-party costs (freight, duties, inspections) are paid by you at cost.
Procurement
POs placed on the plan you approve, supplier follow-up on production dates, document checks before shipping (commercial invoice, packing list), inspection coordination.
Freight and customs
Forwarder quotes and bookings, shipment tracking to delivery, customs coordination with your broker (the broker files, we keep it moving), landed cost data captured.
3PL management
Inbound bookings, receiving follow-up, monthly invoice check against your rate card, discrepancies disputed.
Carriers and parcel cost
Rate review, carrier mix, packaging and DIM-weight checks, adjustment and back-charge review.
Selection and negotiation
RFQs for 3PLs, forwarders and carriers, total cost comparison, contract red flags, and the negotiation itself.
We become your ops desk.
Scoping call
Suppliers, shipments per month, forwarders, 3PLs and carriers. We confirm scope and price.
Handover
Supplier, forwarder and 3PL contacts, contracts and rate cards, open POs and shipments.
We run it
A shared channel with your team. Suppliers, forwarders and your 3PL deal with us.
Weekly status, monthly review
What moved, what is at risk, what it cost, and what we renegotiated.
Your tier is set by active SKUs, suppliers and POs a month. We confirm it on a 30-minute call. On top of any level.
A good fit
- Brands importing from overseas suppliers into the US or EU
- Working with a 3PL and freight forwarders
- No ops person in-house, or the founder is doing it
Not a fit
- Dropshipping or print-on-demand
- Fully domestic, single-supplier setups
Questions we get.
Do you replace my customs broker?
No. Your licensed broker files the entries. We coordinate documents and timing so nothing waits.
Do you place orders without my approval?
No. POs follow the plan you approve.
Can you work with my current 3PL and forwarder?
Yes. If they are not working for you, we run the selection and the switch.
Can I combine Ops with Inventory Management?
Yes. They share the same data, so stock, POs, shipments and cost stay in one picture.
Full Inventory Management
Ops moves the stock. Inventory Management keeps the numbers and the money behind it.
Tell us about your supply chain.
A few details help us come to the first call prepared.
- We reply within one business day.
- Prefer a call? Book 30 minutes.
- Or write to artem@scait.space.